Terms of Use

1. Who we are

Get Lo Socials is a social media management and consulting business owned and operated by Traditionally Trivison Communications LLC., a Washington State limited liability company based in Spokane Valley, WA.

These Terms of Use govern your access to and use of our website at getlosocial.com, our services, and any communications with us. These terms apply to all visitors, leads, clients, and anyone else who interacts with Get Lo Socials.

2. Our services

Get Lo Socials offers the following services:

• Social media management — full-service management of your business’s social media accounts including content creation, caption writing, scheduling, and monthly strategy

• Social media consulting — ongoing guidance and support to help you grow your own social media presence

• Social media audits — a one-time review of your social media accounts with written findings and recommendations

• Content creation — in-person filming and edited video content for your business

• Workshops and educational events — in-person and virtual sessions on social media strategy

The specific scope, deliverables, and pricing for each service are outlined in the applicable service agreement, package confirmation, or purchase receipt, which forms part of your agreement with us.

3. Using our website

3.1 Permitted use

You may use our website for lawful purposes only. You agree not to:

• Use our website in any way that violates applicable laws or regulations

• Use our website to transmit unsolicited or unauthorised advertising or promotional material

• Attempt to gain unauthorised access to any part of our website or related systems

• Scrape, copy, or reproduce any content from our website without our written permission

• Misrepresent your identity or affiliation with any person or organisation

• Upload or transmit any viruses, malware, or other harmful code

3.2 Accuracy of information

We make every effort to ensure the information on our website is accurate and up to date. However, we do not warrant that all content is complete, accurate, or free from errors. Pricing, package inclusions, and availability are subject to change. Always confirm details directly with us before making a purchasing decision.

3.3 Third-party links

Our website may contain links to third-party websites including client websites, social media platforms, and partner tools. These links are provided for convenience only. We are not responsible for the content, accuracy, or privacy practices of any third-party site and do not endorse them.

4. Purchasing our services

4.1 Service agreements

All social media management services are subject to a separate service agreement signed by both parties. That agreement outlines the specific scope of work, deliverables, payment terms, and contract duration. These Terms of Use apply in addition to that agreement.

4.2 Payment

All services are payable in advance via our secure online payment system powered by Stripe, unless otherwise agreed in writing. By purchasing a service you authorise us to charge the payment method you provide for the agreed amount.

For recurring subscriptions, you authorise us to charge your payment method automatically on the agreed billing date each month. You may cancel a subscription in accordance with Section 5 of these terms.

Payment processing fees may apply depending on your chosen payment method. These are charged by our payment processors and are not retained by Get Lo Socials.

4.3 Taxes

Prices displayed may not include applicable taxes. Washington State retail sales tax and any other applicable taxes will be added to your purchase at checkout where required by law. If you receive services from outside Washington State, taxes applicable in your jurisdiction may also apply. It is your responsibility to determine and comply with any tax obligations in your jurisdiction.

4.4 Refunds

Due to the nature of our services — which involve time, creative work, and planning that begins immediately upon engagement — all sales are final unless otherwise agreed in writing. If you have a concern about the quality of services delivered, please contact us directly at [email protected] and we will do our best to make it right.

5. Cancellation and termination

5.1 Cancellation by the client

You may cancel a service by providing written notice to [email protected]. The following cancellation terms apply:

• Cancellations made with 30 or more days’ notice — no cancellation fee applies

• Cancellations made with fewer than 30 days’ notice — a cancellation fee equal to 50% of the monthly service rate applies

• Cancellation fees are due within 24 hours of written notice

• All work completed up to the date of cancellation will be invoiced and must be paid

5.2 Cancellation by Get Lo Socials

We reserve the right to terminate or suspend services at any time if:

• You breach any material term of your service agreement or these Terms of Use

• You fail to make payment when due after reasonable notice

• Continuing the engagement would require us to act in a way that conflicts with our values or applicable law

Where we terminate for reasons other than your breach, we will provide a pro-rated refund for any prepaid services not yet delivered.

5.3 Effect of termination

Upon termination of any service, you will retain ownership of all content and materials delivered to you up to that point. Any work in progress at the time of termination will be completed and delivered or invoiced based on the stage of completion, at our reasonable discretion.

6. Your responsibilities as a client

To allow us to deliver our services effectively, you agree to:

• Provide accurate and complete information about your business, brand, goals, and audience

• Grant us access to your social media accounts as required to deliver the agreed services

• Review and provide feedback on content, captions, and strategies within the timeframes agreed

• Ensure you own or have the right to use any materials, logos, images, or content you provide to us

• Notify us promptly of any changes to your business, branding, or priorities that may affect our work

• Make payments on time in accordance with your service agreement

We are not responsible for delays or reduced quality of service caused by your failure to meet these responsibilities.

7. Intellectual property

7.1 Our content

All content on our website — including text, graphics, logos, images, and the overall design — is owned by or licensed to Traditionally Trivison Communications LLC. and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any of our website content without our prior written permission.

7.2 Content we create for you

Upon receipt of full payment for the applicable service, you own the content we create specifically for your business. We retain the right to:

• Display work created for you in our portfolio, case studies, and marketing materials

• Reference you as a client in our promotional content

• Use anonymised performance data and results to demonstrate our capabilities

If you prefer that we do not use your content or name in our marketing, please let us know in writing and we will honour that request.

7.3 Your content

You retain ownership of all content, materials, logos, and branding you provide to us. By providing these materials you grant us a licence to use them solely for the purpose of delivering your services.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared in the course of our working relationship, including business strategies, pricing, client information, and creative concepts. This obligation survives the end of any service agreement.

We will not disclose your confidential business information to third parties without your consent, except where required by law or where necessary to deliver your services (for example, sharing content with your social media accounts).

9. Disclaimer of warranties

Our website and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Our services will achieve specific results such as follower counts, engagement rates, or sales figures

• Our website will be available at all times or free from errors

• Social media platforms will not change their algorithms, policies, or features in ways that affect your results

Social media performance depends on many factors outside our control. We commit to applying our expertise and best efforts on your behalf, but we cannot guarantee specific outcomes.

10. Limitation of liability

To the fullest extent permitted by Washington State law, Traditionally Trivison Communications LLC. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you for any claim arising from our services shall not exceed the total amount you paid us in the 3 months preceding the claim.

11. Governing law and disputes

These Terms of Use are governed by the laws of the State of Washington, without regard to its conflict of law provisions. Any dispute arising from these terms or your use of our services will be resolved in the courts of Spokane County, Washington, and you consent to the jurisdiction of those courts.

Before initiating any formal legal proceedings, we ask that you contact us directly at [email protected] to give us the opportunity to resolve the matter informally. We are committed to working through any issues in good faith.

12. Workshops and events

By registering for a Get Lo Socials workshop or event, you agree to the following:

• Registration does not guarantee a spot until confirmed by us

• Free workshops may be cancelled or rescheduled at our discretion with reasonable notice

• Paid workshops are subject to the cancellation and refund terms in Section 5

• You grant us permission to photograph or record sessions for educational and marketing purposes, unless you notify us otherwise in advance

• You are responsible for your own travel, accommodation, and any costs associated with attending in-person events

13. Newsletter and marketing communications

By subscribing to our newsletter or submitting your contact information through our website, you consent to receive marketing emails from Get Lo Socials. You can unsubscribe at any time using the link in any email we send, or by contacting us directly.

If you provide your phone number, you may also receive SMS messages from us. You can opt out at any time by replying STOP to any text message.

14. Changes to these terms

We may update these Terms of Use from time to time as our business grows or applicable laws change. When we do, we will update the effective date at the top of this page. We will notify active clients of material changes by email. Your continued use of our website or services after any change constitutes your acceptance of the updated terms.

15. Contact us

Questions about these Terms of Use? We are easy to reach.

Get Lo Socials

Traditionally Trivison Communications LLC.

Spokane Valley, WA

[email protected]

getlosocial.com

For unresolved legal concerns you may also contact the Washington State Attorney General’s office at atg.wa.gov.